FAQ's

CONTACT INFORMATION

How can I contact Customer Service?
Email us at [email protected]

What are your customer service hours?
We are readily available Monday - Friday from 9:00 AM to 5:00 PM PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first).

 

ORDER INFORMATION

How Long Will it Take to Ship My Order?
Most items ship within 48 business hours. Items do not ship out on Saturday or Sunday.

How Can I Check My Order Status?
If you created an account when you placed your order, please log-in using your user name and password and your order status information will be available on your account page. If you checked out as a guest and did not create an account, you can also check your order status using the order number we sent in your order confirmation email and the email address you used when you placed your order.

Tracking Your Order
When your order ships, we will email you a shipping confirmation which will contain carrier and tracking information. If you created an account when you checked out, you can also obtain this information by logging into your account online.

 

PAYMENT INFORMATION

Accepted Payment Methods 
We accept most major credit cards including VISA, Mastercard, Discover and American Express. We also accept PayPal, Apple Pay and Amazon Payments.

Sales Tax
Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.

 

SHIPPING INFORMATION

Why didn't all of my items ship in one package?
While we strive to include all items in a single package, however, due to our pick & pack process, this is not always the case. You will receive an email confirmation and tracking information for each package shipped and there are no additional fees of any kind for split-shipments.

Delivery Times

Standard Shipping orders will arrive in 3 - 5 business days within the continental 48 states, 7-14 days for Hawaii, Alaska and US Territories, and up to 4 weeks for APO/FPO addresses. Expedited shipping has a delivery time of 2-3 business days. Two-day delivery will arrive in 2 days (excluding Sunday) if the order is placed by 11 AM EST. Two-Day delivery service is not available for APO/FBO, Hawaii, Alaska or US Territories. 

 

RETURNS + EXCHANGES

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees). 

To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.